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At the CLARITY project (https://clarity-csa.eu/), we have been working over the last twenty months on a thorough analysis of open eGovernment in order to understand the needs and gaps in the European marketplace, that is, how eGovernment applications can help to enhance accountability, transparency and trust in governments in Europe. We have carried out not only desk research, by reading available literature in the field, but also several consultations and focus groups processes. As a result, we have developed a blueprint for the next steps of Open eGovernment that we are happy to share with you.
More specifically, we have been working on four main domain areas, for which we have now a draft version:
Please, help us to polish these documents, so that together we can build a blueprint that will satisfy us all.
We want to start a discussion with everyone interested in open Government and eGovernment on the content that we have created so far, so that your opinions and suggestions can be taken into account in the next versions of the blueprint.
We need your input on:
What do you understand as Open eGovernment in the area? For instance, are we right when we talk about transparency, participation and open access to data as the main foundations for Open eGovernment, in the delivery of local government services?
How ready are we to accept these emerging solutions and what other solutions should be considered? We have been trying to provide some general guidelines on what we have observed on solutions addressing this space. Are we right in our abstraction? Do we provide good examples of services on simplification of administrative procedures, eIdentification, eDemocracy, etc.?
How ready are we to embrace new business and data models and what other models should be considered? For instance, are we right on our observation on an increasing use of user-centered and co-creation design methods being used to develop local government services?
Are the gaps we have identified the key barriers to transitioning to Open eGovernment and which others should we consider from your point of view? We have been trying to identify the most relevant policy, technology and data gaps that are currently hindering the full development and deployment of open eGovernment in our four domain areas. For instance, we talk about the need for having public servants acquiring digital skills so as to make the most of this transition.
Did we get the social considerations right and what else might be missing? Based on our analysis, we also add those aspects that need to be taken into account, inside and outside public administration, to develop a full-fledged Open eGovernment plan. For example, building more trust in public administrations by citizens.
How important and compelling are the next steps and recommendations we are proposing from your point of view and what else you would like to see included? Are we right when we claim, for instance, that we need to increase and further develop eDemocracy tools? Should this be a top priority, or is user-centered design of local services more important towards achieving Open eGovernment?
Thank you for helping us build a blueprint that will satisfy us all